Variability of Living Plants:
Plants are living breathing things and nature is unpredictable, a plants appearance will change over time. Differences in: • leaf size or shape • coloration • variegation patterns • minor cosmetic blemishes are natural and do not qualify for refunds or exchanges. We do our best to always be clear on current conditions of any plant that is for sale. Please read descriptions when purchasing for any relevant details on a plant you may be interested in.
Responsibility After Delivery:
Plants will always leave our hands healthy unless otherwise stated. In most cases we ship our plants in the same substrate it has been grown in, in some cases (i.e. larger plants in semi-hydro) we may unpot and wrap roots in moss before shipping. If you have any questions on the state of a given plant before shipping don't hesitate to ask and reach out directly. Once the plant has been delivered or transferred to the buyer’s care, all responsibility for plant care and acclimation transfers to the buyer. Due to the sensitive nature of aroids and rare house plants, we cannot guarantee plant vigor or health post-delivery.
Refund & Replacement Policy:
Refund & Replacement Policy:
Refunds or replacements are not offered or really ever needed. In the rare circumstance either of the following occur your order would be eligible.
1. The plant dies while in our care or
2. You receive the wrong plant or a mistake is made on your order.
Excluding these hypotheticals all sales are final. Again we are willing to work with you within reason if there is any problems with your order.
Domestic Shipping and Order Processing Times
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day. If a product is made to order, a pre-order plant or needs acclimation time specific to that plant please refer to lead times spefic to that product or plant.
1. The plant dies while in our care or
2. You receive the wrong plant or a mistake is made on your order.
Excluding these hypotheticals all sales are final. Again we are willing to work with you within reason if there is any problems with your order.
Domestic Shipping and Order Processing Times
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day. If a product is made to order, a pre-order plant or needs acclimation time specific to that plant please refer to lead times spefic to that product or plant.
All our plants are grown and cared for in-house. Any imported plants are brought in under full oversight of CFIA with phytosanitary certification before being acclimated into our collection. All plants are processed and shipped domestically. Domestic shipping costs are calculated separately unless otherwise specified. Customers may request combined shipping where applicable.
At this time we are only offering Standard & Expedited Shipping domestically within Canada. To our friends across the pond or overseas we are working on it to ship worldwide!
Shipments containing live plants will only be sent Monday, Tuesday or Wednesday as to avoid any shipping delays over the weekend, holidays will be observed in a similar fashion. All plants are packaged with care using eco-conscious materials where possible.
Alternative Order Deliveries Options
At this time we are only offering Standard & Expedited Shipping domestically within Canada. To our friends across the pond or overseas we are working on it to ship worldwide!
Shipments containing live plants will only be sent Monday, Tuesday or Wednesday as to avoid any shipping delays over the weekend, holidays will be observed in a similar fashion. All plants are packaged with care using eco-conscious materials where possible.
Alternative Order Deliveries Options
When possible local delvery is an option. We offer free delivery within Durham Region on orders over $333, or flat rate of $7 within Oshawa or Whitby and $21 elsewhere in Durham Region. I do travel to Toronto occasionally and am willing to work with you to iron out details if you would prefer not to have your order sent via post.
Want to minimize risk and avoid all variables, we offer free in-person pickup. We are located in the north end of Whitby, Ontario. The closest intersection is Garden and Taunton Rd E. Please add an order note with your availability and I will text or email you directly to organise pickup. Please note we do not have a storefront at this time.
❄️ Cold Weather Shipping
During the colder times of the year, yes like 70% of the year for Canadians. We strongly recommend you add a heat pack to order. We cannot guarantee the plants safe arrival if this is not included in your order. Orders over $777.77 a single heat pack will be included, if you would like additional protection please add them to order before checkout.
📦 Tracking Your Order.
Once shipped, you'll receive an email with your tracking number. Please allow 24–48 hours for the tracking info to update.
🌿Damaged or Lost Packages
If your plant arrives damaged or there is a problem with your delivery;
Contact us within 48 hours of delivery.
Include clear photos of the item and packaging.
We are willing to work with you to resolve any issues. We offer refunds, replacements or store credit depending on the issue. For your protection and to verify validity of any problems please include clear video when unboxing your order.
We’re not responsible for delays caused by carriers or incorrect addresses provided at checkout.
Sheesh, wanted to make sure we covered all our bases. Now that we've got that out of the way, If you have any questions please reach out directly and hope to see your order soon!
Sheesh, wanted to make sure we covered all our bases. Now that we've got that out of the way, If you have any questions please reach out directly and hope to see your order soon!